Official Instagram messaging
Official Meta Tech ProviderYour Instagram, in the same inbox.
Answer Instagram DMs and comments right beside WhatsApp — one shared inbox, one team, every conversation in one place. Connect your Instagram professional account in a couple of taps and start replying.
Everything you can do on Instagram
The same replies your customers expect — media, reactions, buttons and more — without leaving the app your team already lives in.
Every DM in one inbox
Instagram messages land in the same shared inbox as WhatsApp — your whole team answers from one place, with internal notes and assignments.
Photos, videos & documents
Reply with images, videos or a PDF, right from the composer — not just text.
Voice notes
Record and send a voice note when typing is slower than talking.
Reactions & the heart
React to a customer’s message with an emoji, or send the Instagram heart in a tap.
Quick-reply buttons
Add tappable buttons under a message so customers answer in one tap — or ask for their phone or email.
Share your posts
Send one of your own posts straight into a chat, so the customer can tap through to it.
Reply to comments
Answer comments on your posts publicly, or move the conversation into a private DM — all from the inbox.
Typing & seen
Customers see you typing and know when you’ve read their message, just like on WhatsApp.
Your shared inbox, supercharged.
Everything your agents need to move fast together — and keep customer data safe while they do it.
One inbox, the whole team
Every WhatsApp conversation in one place — assign chats, label & route them to the right teammate, and see who’s handling what. Every action carries an actor, so nothing slips and nothing’s anonymous.
Priya M.
@YouOrder #W-1042 update
Rahul K.
@AmanChange address please
Diya S.
@YouRefund initiated
Number masking
Customer phone numbers stay hidden from agents who don't need them, so personal data never leaks across your team. Owner-controlled, per surface.
@mentions
@mention a teammate inside any chat to pull them in — they’re notified and land right on the thread, no forwarding or context-switching.
Internal comments
Discuss a conversation in private team comments anchored to the thread — context your agents see, the customer never does.
Canned snippets
Shared, shortcut-triggered canned responses with variables — the whole team answers fast, in one consistent voice.
Pin & star messages
Pin the messages that matter for the whole team (they auto-expire), and star the ones you need to find later.
Conversation reminders
Set a reminder on any thread; it drops a note now and pings back as an internal comment the moment it's due.
Scheduled messages
Compose now, send at the perfect moment — the wallet reserves the cost up front so the send never fails.
Voice notes & transcription
Record and send voice messages from the composer — and every inbound voice note is auto-transcribed to readable text, with Indic-language transliteration, so your team reads instead of replays.
Interactive messages
Reply with WhatsApp’s interactive types — reply buttons, list menus & CTA-URL buttons — straight from the composer.
Built for your business.
One platform on the official WhatsApp Cloud API — shaped to how you sell & serve. Start with what you do today; we're adding more.
- Shops & D2C brands
Retail & commerce
Catalogue, cart & checkout — all in chat.
Explore - Organisers & venues
Events & ticketing
Sell tickets, send QR passes & reminders.
Explore - Launching Q3 2026Cafes & cloud kitchens
Restaurants & food
Menu, order & pay — in the thread.
- Launching Q3 2026Salons, clinics & tutors
Services & appointments
Book, pay & get reminded.
- Launching Q3 2026Creators, coaches & academies
Education & Courses
Sell courses, enrol & remind.
Bring Instagram into your inbox.
Connect your Instagram account and answer your next DM from the same place as WhatsApp — one onboarding away.