Official WhatsApp Cloud API
Official Meta Tech ProviderAn agent that answers the easy ones.
Meta Business Agent is Meta’s own AI that replies on your WhatsApp number using what you teach it — and hands the conversation to a human in the shared inbox the moment it should.
Teach it once, let it work.
Knowledge you supply
Give it your FAQs, policies and product information. It answers from what you’ve given it rather than making things up.
Skills, not just chat
Point it at the things it’s allowed to do for a customer, so it can be useful — not merely conversational.
Test before it goes live
Try it in a test panel first and see exactly how it would reply, so nothing surprising reaches a customer.
Hands over cleanly
When a chat needs a person, it moves to your shared inbox with the full history — the customer doesn’t repeat themselves.
Good to know
- Configured per WhatsApp number, so different numbers can behave differently.
- Hosted by Meta on the official API — no browser bots, no unofficial workarounds.
- Included on every plan — AI usage is metered on your wallet at the published rate.
- Turn it off at any time and every conversation simply goes to your team.
Let the routine questions answer themselves.
Set the agent up on one number, teach it your basics, and keep your team for the conversations that need them.