Automations

Follow up with every customer, without doing it by hand.

Two ways to reply and follow up on WhatsApp and email automatically. Drip sends the same steps to everyone, spaced over time — a straight line. Auto Flows reacts to what each person does and picks the next step — a branching map. Here’s the same idea, broken down.

A line, or a map.

Drip

Available now

Automatic follow-ups. Set the steps once; every customer who starts it walks the same path, on your schedule.

Example — Welcome series

First message receivedTrigger
Send a warm welcomeRight away
Wait a day+ 1 day
Share the catalogueDay 1
Send a 10% codeDay 3
  • Time-based steps, with waits between messages
  • Starts the moment a customer does what you chose — messages you, gets a tag, joins a customer group
  • WhatsApp and email in one sequence
  • Sent / replied numbers on every step
  • Pause, edit, and re-order any time
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Auto Flows

Available now

Automatic replies. Build a branching map: the next step depends on what the customer does. Everything Drip does — plus the forks.

Example — Reply router

YESNOCustomer repliesOrder?Send order status“Anything else?”Pass to your team
  • Branch on conditions and on the customer's reply
  • Waits between steps, and more than one path
  • A visual canvas — drag blocks to connect them
  • Ready-made recipes to start from, or a blank canvas
  • Everything Drip does, plus the branches
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Drip

When the steps are the same for everyone and just need spacing over time — onboarding, nurture, a post-order thank-you.

Auto Flows

When the next step depends on what they do — answering a question, qualifying a lead, routing a reply to the right place.

Put your follow-ups on autopilot.

Connect your number and set up your first automatic follow-up in minutes.