Official WhatsApp Cloud API
Instagram DMs & email tooOne inbox for your whole team.
Every WhatsApp chat, Instagram DM and email thread lands in one list your team works together — with private notes, @mentions and reminders on top, and the customer never sees any of it.
Built for teams, not for one person with a phone.
One list, every channel
WhatsApp, Instagram and email conversations sit side by side, filterable by channel, status or assignee — so nobody has to remember which app a customer wrote from.
Internal notes & @mentions
Leave a private note on any thread and @mention a teammate to pull them in. They get notified and land straight on the conversation. Your team sees it; the customer never does.
Canned replies with variables
Shared, shortcut-triggered snippets that fill in the customer’s name and order details — the whole team answers fast, in one consistent voice.
Reminders, pins & stars
Set a reminder on a thread and it pings back as an internal note when it’s due. Pin what the team needs now, star what you’ll want to find later.
Number masking
Hide customer phone numbers from agents who don’t need them, per surface and controlled by the owner — so personal data doesn’t travel further than it should.
Customer context beside the chat
Open any conversation and the contact’s details, tags, custom fields and past orders sit right there — no second tab, no copy-pasting a phone number.
Good to know
- Assign a conversation to a teammate, or leave it in the shared queue.
- Voice notes are transcribed so you can read a chat instead of listening to it.
- Media, documents, locations and reactions all render the way they do on the phone.
- Every reply is attributed to the agent who sent it, in the audit trail.
Put your team on one inbox.
Connect a number, invite your team, and start answering from one place today.