Wherever customers message you, answer from one place.
Customers pick the app they like; your team shouldn’t have to. WA.cr brings WhatsApp, Instagram, email and phone calls into one place your team shares — same customer, same history, same notes — with more on the way.
What you can rely on
- Official Meta Tech Provider
- Official WhatsApp Cloud API
- Your data stays in India
- Follows India's data protection law
- Every action recorded
Every way your customers reach you.
Each keeps what makes it good — WhatsApp's catalogue, Instagram's comments, email's attachments — while your team works from one place.
Live nowWhatsApp
The app most of your customers already live in.
- Approved messages, broadcasts and follow-ups, sent from your own number.
- Show a catalogue, take the order and get paid — UPI or card — inside the chat.
- Photos, videos, documents, voice notes, buttons, lists and carousels.
- Every conversation in one place, and a record of every message sent.
Live nowInstagram
DMs, comments and story mentions from your professional account.
- Every DM lands in the same place as WhatsApp, with notes and assigned chats.
- Answer comments publicly, or move the conversation into a private DM.
- Story mentions and replies arrive as part of the same thread.
- Media, voice notes, reactions, quick-reply buttons and post shares.
See what Instagram doesCovers
- Direct messages
- Comments
- Story mentions
- Live now
Email
Connect the mailbox you already use — no new address to teach customers.
- Incoming and sent mail land as threads beside WhatsApp and Instagram.
- Reply with formatting, images and attachments from the same composer.
- Google Workspace and Microsoft 365 connect straight to Google or Microsoft — no password to copy in.
- Any other email provider connects too, with the common settings filled in.
See what Email doesWorks with
- Gmail & Google Workspace
- Outlook & Microsoft 365
- Zoho Mail
- Apple iCloud Mail
- Yahoo Mail
- Any IMAP / SMTP host
- Live now
Voice Calls
Pick up the phone when a chat needs a voice — without leaving the thread.
- A number you rent answers with your greeting and a keypad menu you build yourself.
- A menu key rings up to ten people, and the first to pick up takes the call.
- Ring a customer from their conversation — your phone, a teammate’s, or the whole team.
- Recordings, transcripts and every call logged in the same thread as their chats.
See what Voice Calls doesCovers
- Call menus
- Ring the team
- Transcripts & AI summaries
- Soon
SMS
The fallback that always arrives — for login codes and time-critical alerts.
- Send login codes and alerts from a registered sender ID that carries your brand.
- Reach customers who aren’t on WhatsApp.
- Billed on the same wallet, with the same per-message clarity.
- Soon
Telegram
For the customers who live in Telegram instead — same place, same team.
- Connect a Telegram bot, and its chats land beside WhatsApp and Instagram.
- Text, photos, documents and tappable buttons, from the same composer.
- The contact stays one contact, however they choose to write to you.
- Soon
Web Chat
A chat widget on your own website, answered from the same place.
- Drop a widget on your site so a visitor can ask before they buy.
- Ask for a phone number and the thread carries on over WhatsApp.
- Your team answers from the same place — no second tool to watch.
Your whole team, replying from one place.
Everything your team needs to reply fast together — and keep customer details safe while they do it.
One place, the whole team
Every WhatsApp, Instagram and email conversation in one place — hand chats to the right teammate, label them, and see who’s handling what. Every reply shows who sent it.
Priya M.
@YouOrder #W-1042 update
Rahul K.
@AmanChange address please
Diya S.
@YouRefund initiated
Keep personal numbers private
Hide customer phone numbers from teammates who don't need them. The owner decides who sees what.
@mentions
@mention a teammate inside any chat to pull them in — they’re notified and land right on the thread, no forwarding or context-switching.
Internal comments
Discuss a conversation in private team comments anchored to the thread — context your team sees, the customer never does.
Saved replies
Shared replies your team drops in with a shortcut, with the customer’s name filled in for you — fast, and in one consistent voice.
Pin & star messages
Pin the messages that matter for the whole team (they auto-expire), and star the ones you need to find later.
Conversation reminders
Set a reminder on any thread; it drops a note now and pings back as an internal comment the moment it's due.
Scheduled messages
Compose a WhatsApp message now, send it at the perfect moment — the wallet holds the cost up front, so the money is there when it goes.
Voice notes & transcription
Record and send voice messages from the composer — and every voice note a customer sends is turned into text you can read, with Indian languages written out in English letters, so your team reads instead of replays.
Interactive messages
Reply with WhatsApp’s interactive types — reply buttons, pick-from-a-list menus and link buttons — straight from the composer.
Now connect the tools you run.
Your store, your spreadsheets, your catalogue — plug them in so the conversation has your real data behind it.
Need another app we haven’t added?
Tell us which one and what you’d do with it — requests are how the roadmap gets ordered.
Every customer, one place.
Connect WhatsApp first, then add Instagram, your email and a phone line — each customer’s conversations come together on their own.