Official WhatsApp Cloud API
Official Meta Tech ProviderWherever they message you — one inbox.
Customers pick the app they like; your team shouldn’t have to. WA.cr brings 3 live channels into a single shared inbox — same contact, same history, same notes — with more on the way.
Every way your customers reach you.
Each channel keeps what makes it good — WhatsApp's catalogue, Instagram's comments, email's attachments — while your team works from one place.
- Live now
WhatsApp
The official WhatsApp Cloud API — the app most of your customers already live in.
- Templates, broadcasts and follow-ups, sent from your own approved number.
- Show a catalogue, take the order and get paid — UPI or card — inside the chat.
- Photos, videos, documents, voice notes, buttons, lists and carousels.
- Every conversation in the shared inbox, every send on the audit trail.
Live nowInstagram
DMs, comments and story mentions from your professional account.
- Every DM lands in the same inbox as WhatsApp, with notes and assignments.
- Answer comments publicly, or move the conversation into a private DM.
- Story mentions and replies arrive as part of the same thread.
- Media, voice notes, reactions, quick-reply buttons and post shares.
See what Instagram doesCovers
- Direct messages
- Comments
- Story mentions
- Live now
Email
Connect the mailbox you already use — no new address to teach customers.
- Incoming and sent mail land as threads beside WhatsApp and Instagram.
- Reply with formatting, images and attachments from the same composer.
- Google Workspace and Microsoft 365 connect over their own API — no app password to rotate.
- Every other host connects over standard IMAP and SMTP.
Works with
- Gmail & Google Workspace
- Outlook & Microsoft 365
- Zoho Mail
- Apple iCloud Mail
- Yahoo Mail
- Any IMAP / SMTP host
- Very soon
Voice Calls
Pick up the phone when a chat needs a voice — without leaving the thread.
- Take calls on WhatsApp, or on a number you rent in the console.
- Calls ring your team, and the outcome is logged against the customer.
- The call sits in the same conversation, so whoever replies next has the context.
- Soon
SMS
The fallback that always arrives — for OTPs and time-critical alerts.
- Send one-time passwords and transactional alerts from a registered sender ID.
- Reach a customer who has not opted in on WhatsApp yet.
- Billed on the same wallet, with the same per-message clarity.
- Soon
Telegram
For the customers who live in Telegram instead — same inbox, same team.
- Connect a Telegram bot, and its chats land beside WhatsApp and Instagram.
- Text, photos, documents and tappable buttons, from the same composer.
- The contact stays one contact, however they choose to write to you.
- Soon
Web Chat
A chat widget on your own website, answered from the same place.
- Drop a widget on your site so a visitor can ask before they buy.
- Ask for a phone number and the thread carries on over WhatsApp.
- Your team answers from the shared inbox — no second tool to watch.
Your shared inbox, supercharged.
Everything your agents need to move fast together — and keep customer data safe while they do it.
One inbox, the whole team
Every WhatsApp conversation in one place — assign chats, label & route them to the right teammate, and see who’s handling what. Every action carries an actor, so nothing slips and nothing’s anonymous.
Priya M.
@YouOrder #W-1042 update
Rahul K.
@AmanChange address please
Diya S.
@YouRefund initiated
Number masking
Customer phone numbers stay hidden from agents who don't need them, so personal data never leaks across your team. Owner-controlled, per surface.
@mentions
@mention a teammate inside any chat to pull them in — they’re notified and land right on the thread, no forwarding or context-switching.
Internal comments
Discuss a conversation in private team comments anchored to the thread — context your agents see, the customer never does.
Canned snippets
Shared, shortcut-triggered canned responses with variables — the whole team answers fast, in one consistent voice.
Pin & star messages
Pin the messages that matter for the whole team (they auto-expire), and star the ones you need to find later.
Conversation reminders
Set a reminder on any thread; it drops a note now and pings back as an internal comment the moment it's due.
Scheduled messages
Compose now, send at the perfect moment — the wallet reserves the cost up front so the send never fails.
Voice notes & transcription
Record and send voice messages from the composer — and every inbound voice note is auto-transcribed to readable text, with Indic-language transliteration, so your team reads instead of replays.
Interactive messages
Reply with WhatsApp’s interactive types — reply buttons, list menus & CTA-URL buttons — straight from the composer.
Now connect the tools you run.
Your store, your spreadsheets, your catalogue — plug them in so the conversation has your real data behind it.
Need a channel we haven’t built?
Tell us which one and what you’d do with it — requests are how the roadmap gets ordered.
One inbox, every channel.
Connect WhatsApp first, then add Instagram and your mailbox — the conversations merge on their own.