Pick up the phone, without leaving the thread.
A WA.cr voice line answers with your greeting, runs the menu you build, rings your team and drops every call — recording, transcript and summary — into the same inbox as the customer’s chats.
Priya Menon
Incoming · Mumbai line
Recording on · transcript when it ends
Every call, written down for you.
A phone call usually evaporates the moment it ends. On a WA.cr line it turns into a transcript you can search, and a summary that says who called, what they wanted and what you promised — pinned to the conversation, beside their chats.
Transcript
Call summary
Order 4417 — tracking promised
- · Asked whether order 4417 had shipped.
- · Told it shipped this morning, arriving Thursday.
- · Wants the tracking link sent on WhatsApp.
Next: send tracking
An AI agent that talks, not beeps
Let the Voice AI Agent answer the line in plain language — no keypad required. It answers the questions you have taught it, books the appointment, and hands the call to a human the moment one is needed.
Voice AI Agent · on the line
Hello! Are you calling about a booking or an order?
A booking — Thursday if you have it.
Thursday at 4 is free. Shall I hold it for you?
Reminder calls that get answered
A message can be ignored; a ringing phone rarely is. Reminder calls go out ahead of a booking — confirm with one key, reschedule with another — and the answer lands back on the appointment.
Reminder call · 24 hours before
“Hello Priya — reminding you about your appointment tomorrow at 4 pm. Press 1 to confirm, 2 to reschedule.”
Confirmations land back on the booking.
And the rest of what a line does
Call from the inbox
Ring a customer from the conversation you are reading — your own phone, a teammate’s, or the whole team one after another until somebody answers.
One menu, many numbers
Build a call menu once and point every line at it. Change it in one place and each number answers the new way.
Every call in the same thread
Calls, recordings and summaries sit beside the customer’s chats — whoever replies next already has the context.
Call history, filtered
Every call a line has carried, newest first — incoming, outgoing or missed, so nothing slips past unnoticed.
End a running call
A call that should not still be going can be ended from the console, and the log says who ended it.
Name your lines
Support, Sales, the Andheri shop — the name shows in the channel list and on every call it carries.
Recording, line by line
Recording is a decision you make per line, not a blanket switch. Turn it on where it helps, leave it off where it should stay off.
Per minute, on the same wallet
Calls bill by the minute at your country’s rate, from the wallet your messages already use, on the same invoice.
Bring your own telephony — coming soon
Today StoreIVR runs your line end to end: we hold the carrier relationship, so there is nothing to set up but the menu. Soon you will be able to point WA.cr at a telephony account you already hold — Twilio, Plivo, Exotel or Kaleyra, with Telnyx to follow — keep paying your provider direct, and still get the menu, the recordings and the shared inbox.
Give your number a voice.
Rent a number, build a call menu in a few minutes, and take your next call in the same place your team answers everything else.