InstagramDMs and comments

Your Instagram messages, in the same place as everything else.

Answer Instagram DMs and comments right beside WhatsApp and email — one team, every conversation in one place. Connect your Instagram business account in a couple of taps and start replying.

What you can rely on

  • Official Meta Tech Provider
  • Official WhatsApp Cloud API
  • Your data stays in India
  • Follows India's data protection law
  • Every action recorded

Everything you can do on Instagram

The same replies your customers expect — media, reactions, buttons and more — without leaving the app your team already lives in.

Every DM in one place

Instagram messages land beside WhatsApp and email — your whole team answers from one place, with private notes and assigned chats.

Photos, videos & documents

Reply with images, videos or a PDF, right from the composer — not just text.

Voice notes

Record and send a voice note when typing is slower than talking.

Reactions & the heart

React to a customer’s message with an emoji, or send the Instagram heart in a tap.

Quick-reply buttons

Add tappable buttons under a message so customers answer in one tap — or ask for their phone or email.

Share your posts

Send one of your own posts straight into a chat, so the customer can tap through to it.

Reply to comments

Answer comments on your posts publicly, or move the conversation into a private DM — all from the same place.

Typing & seen

Customers see you typing and know when you’ve read their message, just like on WhatsApp.

Built for teams

Your whole team, replying from one place.

Everything your team needs to reply fast together — and keep customer details safe while they do it.

One place, the whole team

Every WhatsApp, Instagram and email conversation in one place — hand chats to the right teammate, label them, and see who’s handling what. Every reply shows who sent it.

P

Priya M.

@You

Order #W-1042 update

2
R

Rahul K.

@Aman

Change address please

D

Diya S.

@You

Refund initiated

1

  • Keep personal numbers private

    Hide customer phone numbers from teammates who don't need them. The owner decides who sees what.

  • @mentions

    @mention a teammate inside any chat to pull them in — they’re notified and land right on the thread, no forwarding or context-switching.

  • Internal comments

    Discuss a conversation in private team comments anchored to the thread — context your team sees, the customer never does.

  • Saved replies

    Shared replies your team drops in with a shortcut, with the customer’s name filled in for you — fast, and in one consistent voice.

  • Pin & star messages

    Pin the messages that matter for the whole team (they auto-expire), and star the ones you need to find later.

  • Conversation reminders

    Set a reminder on any thread; it drops a note now and pings back as an internal comment the moment it's due.

  • Scheduled messages

    Compose a WhatsApp message now, send it at the perfect moment — the wallet holds the cost up front, so the money is there when it goes.

  • Voice notes & transcription

    Record and send voice messages from the composer — and every voice note a customer sends is turned into text you can read, with Indian languages written out in English letters, so your team reads instead of replays.

  • Interactive messages

    Reply with WhatsApp’s interactive types — reply buttons, pick-from-a-list menus and link buttons — straight from the composer.

Who it's for

Built for your business.

One place to talk to every customer — shaped to how you sell and serve. Start with what you do today; we're adding more.

Bring Instagram into one place.

Connect your Instagram account and answer your next DM from the same place as WhatsApp — in a few minutes.